Contact us

We’re Here to Help You Create a More Beautiful Home

At SHINEWIS LLC, we believe that great relationships are built on open communication and genuine care. Whether you have a question about a product, need assistance with an order, or simply want to share how one of our pieces has found a special place in your home, we would love to hear from you. Our team is dedicated to providing you with the support you need to make your shopping experience seamless, enjoyable, and memorable.

Get in Touch

We understand that when you reach out to us, you want a prompt, helpful, and friendly response. That’s exactly what we strive to deliver. No automated robots, no endless waiting on hold—just real people who care about solving your problem or answering your question.

Customer Support Hours

Our dedicated customer service team is available to assist you during the following hours:

Monday through Friday: 9:00 AM – 6:00 PM (Central Time)
Saturday: 10:00 AM – 4:00 PM (Central Time)
Sunday: Closed

We make every effort to respond to all inquiries within 24 hours during our regular business days. For questions received over the weekend, please expect a response by the following Monday.

How to Reach Us

We offer multiple convenient ways for you to connect with us. Please choose the method that works best for you.

1. Email Support

For detailed inquiries, order-specific questions, or if you simply prefer written communication, email is your best option. Our customer service team monitors this inbox carefully and strives to provide comprehensive answers to all your questions.

Email: lemaiquoccuongamz@gmail.com

When emailing us, please include your order number (if your inquiry relates to an existing order) and as much detail as possible about your question or concern. This helps us research your situation quickly and provide you with an accurate answer without unnecessary back-and-forth.

2. Phone Support

Sometimes, nothing beats a real conversation. If you prefer to speak with a live person, we welcome you to call us. Whether you need help deciding between two products, have questions about sizing or materials, or need immediate assistance with an order, our friendly team is ready to take your call.

Phone: +84379514822

Please note: As an international company with deep roots in serving the US market, we are mindful of time zone differences. The best time to reach us by phone is during our Central Time business hours listed above. If you reach our voicemail, please leave your name, phone number, and a brief message, and we will return your call as promptly as possible.

3. Visit Our Headquarters

We are proud to call Austin, Texas our home. While we operate primarily as an e-commerce business and do not have a public retail showroom, our administrative offices are located here. If you are in the area and need to coordinate a return or have a special circumstance, please email us first to schedule an appointment.

Headquarters Address:
SHINEWIS LLC
5900 Balcones Drive #20708
Austin, TX, 78731
United States

Frequently Asked Questions

Before reaching out, you might find an immediate answer to your question in our comprehensive FAQ section. We’ve compiled answers to the most common inquiries we receive from our customers.

Common Topics Covered in Our FAQ:

  • Order Status: How to check where your package is

  • Shipping Times: Estimated delivery windows for US and international orders

  • Returns & Exchanges: Step-by-step instructions on how to return an item

  • Payment Methods: What forms of payment we accept and how they work

  • Product Care: How to clean and maintain your SHINEWIS products

  • International Orders: Customs, duties, and delivery expectations

👉 Visit our full FAQ page here: [Link to FAQ page – to be added]

Connect With Us on Social Media

Want to see our products in action, get styling inspiration, or become part of the growing SHINEWIS community? Follow us on social media! We love sharing customer photos, announcing new arrivals, and running exclusive promotions for our followers.

  • Instagram: @shinewis.official

  • Facebook: /shinewisllc

  • Pinterest: @shinewis

Tag us in your photos using #MyShinewisHome for a chance to be featured on our page!

For Business Inquiries

Are you a supplier, designer, or retailer interested in partnering with SHINEWIS LLC? We are always open to exploring collaborations that align with our brand values and commitment to quality. Please direct all wholesale, partnership, and media inquiries to our business development team via email.

Business Inquiries Email: lemaiquoccuongamz@gmail.com
(Please include “BUSINESS INQUIRY” in the subject line)

Press and Media

Members of the press seeking information about SHINEWIS, including brand assets, executive bios, or story ideas, are welcome to contact us. We are happy to provide high-resolution images, product samples for review, and arrange interviews with our founders.

Press Contact Email: lemaiquoccuongamz@gmail.com
(Please include “PRESS REQUEST” in the subject line)

Technical Support

Experiencing issues with our website? Having trouble completing your checkout? Encountering a bug or glitch? Please let us know immediately so we can investigate and resolve the problem for you and for other customers.

Technical Support Email: lemaiquoccuongamz@gmail.com
(Please include “TECH SUPPORT” in the subject line and, if possible, a screenshot of the issue you are experiencing.)

Our Commitment to Your Privacy

When you contact us, any personal information you share is protected under our strict Privacy Policy. We will never share, sell, or rent your contact information to third parties. Your trust is the foundation of our relationship, and we take that responsibility seriously.

To review our complete Privacy Policy, please visit: [Link to Privacy Policy – to be added]

Send Us a Message Directly

Prefer to use a contact form? You can also reach us directly through the form below. Simply fill in your details, and a member of our team will get back to you via email as soon as possible.

[CONTACT FORM]

  • Your Name: _______________

  • Your Email Address: _______________

  • Order Number (if applicable): _______________

  • Subject: _______________

  • Your Message: _______________

[SUBMIT BUTTON]

By submitting this form, you agree to receive communications from SHINEWIS LLC. You can unsubscribe at any time.

Why Contacting SHINEWIS Is Different

We know you have many choices when it comes to online shopping. Why should you choose to reach out to us? Because we genuinely care. Our customer service philosophy is simple: treat every person the way we would want to be treated.

When you contact SHINEWIS, you can expect:

  • A Real Human Being: You will never be forced to interact with a chatbot when you need a real person. Our team is made up of friendly, empathetic individuals who are empowered to help you.

  • Fast and Accurate Answers: We pride ourselves on our product knowledge and our ability to get you the information you need quickly.

  • Problem-Solving Attitude: If something goes wrong, we don’t make excuses. We work with you to find a fair and satisfactory solution.

  • Respect for Your Time: We value your time as much as our own. We aim to make every interaction efficient and productive.

Feedback Welcome

We are constantly striving to improve. If you have feedback about your experience with SHINEWIS—whether positive or constructive—we want to hear it. Your insights help us become a better company for you and for all our customers.

Please send all feedback to: lemaiquoccuongamz@gmail.com with “FEEDBACK” in the subject line.

Thank you for considering SHINEWIS LLC for your home decor and gift-giving needs. We look forward to connecting with you and helping you find the perfect pieces to make your house feel like home.

We can’t wait to hear from you.

SHINEWIS LLC
5900 Balcones Drive #20708
Austin, TX, 78731
Phone: +84379514822
Email: lemaiquoccuongamz@gmail.com
Website: shinewis.online