Privacy Policy

Protecting Your Privacy, Building Your Trust

At SHINEWIS LLC, we understand that privacy is not just a legal requirement—it’s a fundamental right and the foundation of the trust you place in us when you share your personal information. We are committed to being transparent about how we collect, use, protect, and respect your data. This Privacy Policy explains in detail our practices regarding information we collect when you visit our website, shinewis.online, make a purchase, or interact with us in any way.

Please take a moment to read this policy carefully. By using our website or providing us with your information, you acknowledge that you have read and understood this Privacy Policy. If you have any questions or concerns, please don’t hesitate to contact us.

1. Who We Are

SHINEWIS LLC is a limited liability company organized under the laws of the State of Texas, United States. We are the data controller responsible for your personal information collected through our website and services.

Our Contact Information:

• Company Name: SHINEWIS LLC

• Address: 5900 Balcones Drive #20708, Austin, TX, 78731, United States

• Email: lemaiquoccuongamz@gmail.com

• Phone: +84379514822

• Website: shinewis.online

For privacy-related inquiries, you can reach our Privacy Officer directly at lemaiquoccuongamz@gmail.com with “PRIVACY OFFICER” in the subject line.

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2. Information We Collect

We collect several types of information to provide and improve our services to you. This information falls into three main categories: information you provide directly, information we collect automatically, and information from third parties.

A. Information You Provide Directly

When you interact with our website, make a purchase, create an account, or contact us, you voluntarily provide us with information. This may include:

Identity Information:

• Full name

• Username or account credentials

• Date of birth (if you choose to provide it for special offers)

Contact Information:

• Email address

• Phone number

• Billing address

• Shipping address

Payment Information:

• Credit or debit card details (collected and processed directly by our payment processor, Stripe—we do not store full card numbers on our servers)

• Billing address associated with your payment method

• Payment method type (e.g., Visa, Mastercard, Apple Pay)

Order Information:

• Products purchased

• Order history

• Gift recipients’ names and addresses

• Any notes or special instructions you provide with your order

Account Information:

• Password (stored in encrypted form)

• Account preferences

• Saved addresses

• Wishlist items

Communications:

• Records of your correspondence with us, including emails, phone calls, and chat transcripts

• Your responses to surveys or customer feedback requests

• Product reviews and ratings you submit

User-Generated Content:

• Photos you share with us (with your permission)

• Comments and testimonials

• Social media posts where you tag us or use our hashtags

B. Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and your interaction with our site. This helps us understand how customers use our website and allows us to improve your experience.

Device Information:

• IP address

• Browser type and version

• Operating system

• Device type (desktop, mobile, tablet)

• Screen resolution

• Language preferences

Usage Information:

• Pages you visit on our site

• Time spent on each page

• Products you view

• Search queries

• Referring website or source (how you found us)

• Clickstream data (the path you take through our site)

• Date and time stamps

• Time spent on site

Location Information:

• General geographic location based on IP address (city, state, country)

• We do not collect precise GPS location data from your device

Cookies and Similar Technologies:

• Information collected through cookies, web beacons, pixels, and similar technologies (see Section 6 for more details)

C. Information From Third Parties

In some cases, we may receive information about you from third-party sources to help us provide better service or prevent fraud:

Payment Processors:
Stripe provides us with limited information to confirm payment status, such as:

• Confirmation that payment was successful

• Last four digits of your card (for reference)

• Card type (Visa, Mastercard, etc.)

• Billing address verification results

Shipping Carriers:
We may receive delivery confirmation and tracking updates from our shipping partners.

Social Media Platforms:
If you interact with us on social media or use social login features, we may receive:

• Your public profile information (name, profile picture)

• Email address (if you authorize sharing)

Fraud Prevention Services:
We may use third-party fraud prevention tools that provide risk scores or fraud indicators based on patterns in transaction data.

Marketing Partners:
From time to time, we may receive information from marketing partners to help us understand the effectiveness of our advertising campaigns.

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3. How We Collect Your Information

We collect information through various methods and touchpoints:

Direct Collection Methods

• Website Forms: When you place an order, create an account, sign up for our newsletter, or contact us through forms on our website.

• Account Registration: When you create and manage your account on our website.

• Customer Service Interactions: When you email, call, or chat with our customer service team.

• Product Reviews: When you submit reviews, ratings, or photos of our products.

• Surveys and Promotions: When you participate in surveys, contests, or promotional events.

Automated Collection Methods

• Cookies: Small text files stored on your device that help us recognize you and remember your preferences.

• Web Beacons: Tiny graphic images that help us understand how you interact with our emails and website.

• Log Files: Our servers automatically record information when you visit our site.

• Analytics Tools: We use services like Google Analytics to understand website traffic and user behavior.

Third-Party Collection Methods

• Payment Processing: Stripe collects payment information directly to process your transactions.

• Social Media: When you interact with our social media content or use social login features.

• Advertising Partners: When you click on our advertisements on other platforms.

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4. How We Use Your Information

We use the information we collect for various purposes, all aimed at providing you with the best possible experience and improving our services.

A. To Provide and Fulfill Your Orders

This is the primary reason we collect your information—to get the products you love into your hands.

• Process your orders and payments through Stripe

• Confirm your order status and send updates

• Package and ship your items to the correct address

• Provide customer support regarding your order

• Handle returns, exchanges, and refunds

• Communicate about order issues (delays, out-of-stock items, etc.)

Legal Basis: Performance of a contract with you

B. To Communicate With You

We use your contact information to stay in touch about your orders and your relationship with SHINEWIS.

• Send order confirmations and shipping notifications

• Respond to your customer service inquiries

• Provide important account or policy updates

• Request feedback or reviews about your purchase experience

• Notify you about product recalls or safety information

Legal Basis: Performance of a contract; legitimate interests in customer service

C. To Improve Our Website and Products

Your information helps us understand what’s working and what needs improvement.

• Analyze how customers use our website to identify issues and opportunities

• Understand which products are most popular

• Conduct research and analysis to improve our product offerings

• Test new features and design improvements

• Personalize your experience on our website

• Remember your preferences and cart items

Legal Basis: Legitimate interests in improving our business

D. To Market to You

With your consent (where required), we may use your information to share products and promotions we think you’ll love.

• Send marketing emails about new products, collections, or sales

• Display personalized product recommendations

• Show relevant advertisements on social media and other platforms

• Deliver targeted content based on your interests

• Administer promotions, contests, and surveys

Legal Basis: Your consent; legitimate interests in promoting our products

You can opt out of marketing communications at any time by clicking the “unsubscribe” link in any marketing email or by contacting us directly.

E. To Prevent Fraud and Enhance Security

Protecting your information and our business is a top priority.

• Detect and prevent fraudulent transactions

• Verify your identity when you contact us

• Monitor for suspicious activity on our website

• Protect against unauthorized access to accounts

• Maintain the security of our systems and data

Legal Basis: Legitimate interests in security and fraud prevention; compliance with legal obligations

F. To Comply With Legal Obligations

We may need to use your information to comply with applicable laws and regulations.

• Maintain accurate records for tax and accounting purposes

• Respond to lawful requests from government authorities

• Enforce our Terms and Conditions and other agreements

• Establish, exercise, or defend legal claims

Legal Basis: Compliance with legal obligations

G. For Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

Legal Basis: Legitimate interests in business operations

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5. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we do share your information with trusted service providers who help us operate our business.

Service Providers

We share information with companies that provide services on our behalf:

We require all service providers to contractually commit to protecting your information and using it only for the specific services they provide to us.

Legal and Compliance Sharing

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas). We may also disclose information to:

• Enforce our policies and terms

• Protect our rights, privacy, safety, or property

• Protect the safety of others

• Investigate and defend against legal claims

• Prevent fraud and illegal activities

Business Transfers

If SHINEWIS LLC undergoes a business transition such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information may be among the assets transferred. You will be notified via email and/or prominent notice on our website of any such change in ownership or control.

With Your Consent

We may share your information for other purposes with your explicit consent.

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6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. This section explains what cookies are, how we use them, and how you can control them.

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners. Cookies do not typically contain any information that personally identifies you, but personal information we store about you may be linked to the information stored in and obtained from cookies.

Types of Cookies We Use

Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the website, deliver advertisements on and through the website, and so on. These include:

• Google Analytics: Helps us understand how visitors engage with our site

• Facebook Pixel: Helps us measure the effectiveness of our Facebook advertising

• Stripe: Essential for payment processing and fraud prevention

How to Control Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience and/or lose some functionality. To manage cookies:

• Browser Settings: You can set your browser to block or alert you about cookies. The “Help” feature on most browsers explains how.

• Opt-Out Tools: Visit www.aboutads.info/choices in the US or www.youronlinechoices.com in Europe to opt out of targeted advertising cookies.

• Google Analytics Opt-Out: You can install the Google Analytics Opt-out Browser Add-on.

Do Not Track Signals

Some browsers have “Do Not Track” features that signal your preference not to be tracked across websites. Our website does not currently respond to “Do Not Track” signals, as there is no consistent industry standard for their interpretation.

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7. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

Security Measures We Implement

Encryption:

• All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) technology (you can verify this by the “https://” and padlock icon in your browser’s address bar).

• Payment information is encrypted and processed directly by Stripe, which is PCI Level 1 certified—the highest level of security available in the payments industry.

Access Controls:

• Access to personal information is restricted to employees and contractors who need it to perform their job functions.

• All personnel with access to personal information are trained on data protection and confidentiality obligations.

• Strong password policies and multi-factor authentication are required for access to sensitive systems.

System Security:

• Firewalls and intrusion detection systems protect our network.

• Regular security updates and patches are applied to our systems.

• Vulnerability assessments and penetration testing are conducted periodically.

• We monitor for suspicious activity and potential breaches.

Data Minimization:

• We collect only the information necessary for the purposes described in this policy.

• We anonymize or aggregate data where possible for analysis.

No Guarantee of Absolute Security

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security issues that arise.

Security Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law. We will provide timely information about the breach, what information was affected, and steps you can take to protect yourself.

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8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Retention Periods

Account Deletion

If you delete your account, we will anonymize or delete your personal information, except where we need to retain it for legal reasons (such as order history for tax purposes). You can request account deletion by contacting us at lemaiquoccuongamz@gmail.com.

Anonymization

We may retain anonymized or aggregated data indefinitely for research and analytical purposes. Once anonymized, this data cannot be linked back to you.

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9. Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. We are committed to honoring your privacy rights and providing you with control over your data.

Rights Available to All Users

Regardless of where you live, you have the following choices:

Marketing Communications:

• You can opt out of receiving marketing emails by clicking the “unsubscribe” link in any marketing email.

• Even if you opt out of marketing, you will still receive transactional emails related to your orders (confirmations, shipping notifications, etc.).

Cookie Preferences:

• You can control cookies through your browser settings as described in Section 6.

Account Information:

• You can update your account information directly by logging into your account.

• You can close your account by contacting us.

Rights for Residents of Certain Jurisdictions

If you are a resident of California, the European Economic Area (EEA), the United Kingdom, or other jurisdictions with specific privacy laws, you may have additional rights:

Right to Know/Access:
You have the right to request confirmation of whether we process your personal information and to request a copy of that information.

Right to Rectification:
You have the right to request correction of inaccurate or incomplete personal information.

Right to Deletion (“Right to be Forgotten”):
You have the right to request deletion of your personal information, subject to certain exceptions (such as where we need to retain it for legal compliance).

Right to Restrict Processing:
You have the right to request that we limit our use of your personal information in certain circumstances.

Right to Data Portability:
You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit it to another controller.

Right to Object:
You have the right to object to our processing of your personal information based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent:
Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

How to Exercise Your Rights

To exercise any of these rights, please contact us:

• Email: lemaiquoccuongamz@gmail.com (with “PRIVACY REQUEST” in the subject line)

• Phone: +84379514822

• Mail: SHINEWIS LLC, Attn: Privacy Officer, 5900 Balcones Drive #20708, Austin, TX, 78731, United States

To protect your privacy and security, we may need to verify your identity before processing your request. This may require you to provide additional information or confirm details about your recent interactions with us.

Response Timeline

We will acknowledge your request within 5 business days and respond substantively within 30 days (or as required by applicable law). If we need additional time, we will notify you of the extension and the reason.

No Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge different prices, or provide a different level of quality based solely on your exercise of these rights.

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10. California Privacy Rights

If you are a resident of California, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information.

California “Shine the Light” Law

California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

Notice of Collection

In the past 12 months, we have collected the following categories of personal information:

• Identifiers (name, email, address, IP address)

• Commercial information (purchase history)

• Internet activity (website usage)

• Geolocation data (approximate location)

• Professional/employment information (if provided in communications)

• Inferences drawn from the above

Sale of Personal Information

We do not sell personal information. We have not sold personal information in the past 12 months, and we do not have actual knowledge of selling personal information of minors under 16 years of age.

Sharing for Cross-Context Behavioral Advertising

We may share certain information (such as browsing behavior) with advertising partners to show you relevant ads. Under the CCPA, this may be considered “sharing” for cross-context behavioral advertising. You have the right to opt out of this sharing. To opt out, you can:

• Adjust your cookie preferences as described in Section 6

• Use the “Your Privacy Choices” link on our website (if available)

• Contact us directly

Authorized Agents

California residents can designate an authorized agent to make requests on their behalf. We will require proof of authorization and identity verification.

Financial Incentives

We do not offer financial incentives based on the retention or sale of personal information.

Requests Under CCPA

To exercise your California privacy rights, please use the contact information in Section 9 and specify that you are a California resident making a CCPA request.

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11. International Data Transfers

SHINEWIS LLC is based in the United States, and our website and servers are primarily located in the U.S. If you are accessing our website from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the U.S.

Data Transfer Mechanisms

When we transfer personal information from the European Economic Area (EEA), United Kingdom, or Switzerland to the U.S., we rely on:

• Standard Contractual Clauses: European Commission-approved contractual provisions that ensure adequate data protection.

• Your Consent: With your explicit consent for specific transfers.

• Necessary for Contract Performance: When transfer is necessary for fulfilling our contract with you (e.g., shipping products).

Adequacy Decisions

The U.S. is not generally considered to have “adequate” data protection laws equivalent to the EU. However, we implement appropriate safeguards to protect your information as described in this policy.

Questions About International Transfers

If you have questions about international data transfers, please contact us.

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12. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children under the age of 13 (or under 16 in certain jurisdictions).

Age Restrictions

• Under 13: We do not knowingly collect information from children under 13. If we learn we have collected personal information from a child under 13, we will delete it promptly.

• Ages 13-17: Teenagers in this age range may use our website only under the supervision of a parent or legal guardian who agrees to be bound by our Terms and Conditions. We do not knowingly collect information from minors without parental consent.

Parental Rights

If you believe your child under 13 has provided us with personal information, please contact us immediately at lemaiquoccuongamz@gmail.com, and we will take steps to delete that information.

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13. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

Third-Party Websites

We do not control these third-party websites and are not responsible for their privacy practices. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Social Media Features

Our website may include social media features, such as the Facebook “Like” button or Instagram widgets. These features may collect your IP address and which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing them.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

How We Notify You

• Material Changes: If we make material changes to how we handle your personal information, we will notify you by email (to the email address associated with your account) and/or through a prominent notice on our website before the changes take effect.

• Non-Material Changes: For minor updates, we will update the “Last Updated” date at the top of this policy.

Your Continued Use

Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using our website and consider closing your account.

Reviewing Previous Versions

Previous versions of this Privacy Policy are available upon request. Please contact us if you would like to review an archived version.

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15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Privacy Officer

For privacy-specific inquiries, you can reach our Privacy Officer directly:

Email: lemaiquoccuongamz@gmail.com
(Please include “PRIVACY OFFICER” in the subject line for fastest response)

General Contact Information

SHINEWIS LLC
5900 Balcones Drive #20708
Austin, TX, 78731
United States

Phone: +84379514822
Email: lemaiquoccuongamz@gmail.com
Website: shinewis.online

How to Reach Us

Complaints

If you are in the EEA or UK and believe we have not adequately addressed your privacy concern, you have the right to lodge a complaint with your local data protection supervisory authority. We encourage you to contact us first so we can try to resolve your concern directly.

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A Final Note

At SHINEWIS LLC, we believe that privacy is not just about compliance—it’s about respect. Respect for you as an individual, respect for your personal information, and respect for the trust you place in us when you share that information.

We are committed to being worthy of that trust, not just today, but every day you choose to shop with us. If you ever have concerns about your privacy or questions about how we handle your information, please don’t hesitate to reach out. We’re here to help.

Thank you for being part of the SHINEWIS family.

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SHINEWIS LLC
5900 Balcones Drive #20708
Austin, TX, 78731
Phone: +84379514822
Email: lemaiquoccuongamz@gmail.com
Website: shinewis.online