Shipping Policy

Fast, Reliable Delivery Straight to Your Door

At SHINEWIS LLC, we understand that when you’ve found the perfect piece for your home or the ideal gift for someone special, you don’t want to wait weeks to receive it. You want to hold it in your hands, place it in its new home, and experience the joy it brings. That’s why we’ve built a shipping infrastructure designed for speed, reliability, and transparency.

We partner with trusted carriers to ensure your order arrives safely and on time, whether you’re just across the state or across the globe. This Shipping Policy is designed to give you a clear understanding of what to expect from the moment you click “Place Order” to the moment your package arrives at your doorstep.

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1. Processing Time

Before your order even begins its journey to you, it must be carefully prepared by our team. This stage, known as processing time, is critical to ensuring your items are picked correctly, packed securely, and handed off to our carrier partners in perfect condition.

Standard Processing Time

• Processing Window: 1-3 business days

• Business Days Defined: Monday through Friday, excluding major U.S. holidays

During this time, our fulfillment team:

• Receives your order confirmation

• Picks your items from our inventory

• Inspects each item for quality and damage

• Packs your items securely with appropriate protective materials

• Generates shipping labels and customs documentation (for international orders)

• Transfers your package to our carrier partner

Order Cutoff Time

Orders placed before 12:00 PM Central Time on a business day will typically enter our processing queue the same day. Orders placed after this cutoff or on weekends/holidays will begin processing on the next business day.

Peak Season Processing

During peak shopping seasons (such as Black Friday, Cyber Monday, Christmas, and major sales events), processing times may be extended by 1-3 additional business days due to higher than normal order volume. We appreciate your patience during these busy times and assure you that our team is working hard to get your order to you as quickly as possible.

Order Verification

From time to time, orders may be flagged for additional verification to protect against fraud. If this happens, we may contact you to confirm your information before processing your order. This can add 1-2 business days to your processing time, but it’s an important step in keeping your payment information secure.

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2. Shipping Methods and Carriers

We offer a variety of shipping options to meet your needs, whether you’re looking for the most economical choice or need your items as quickly as possible. Our primary shipping partners include USPS, UPS, FedEx, and DHL, depending on your location and the shipping method selected.

Domestic Shipping (Within the United States)

Note for Alaska and Hawaii: Deliveries to Alaska and Hawaii typically take 5-10 business days for standard shipping due to their distance from our distribution centers. We recommend expedited options for faster delivery to these states.

International Shipping

We’re proud to serve customers around the world. International shipping options and delivery times vary by destination:

Important Note: These are estimates only. International deliveries may be delayed by customs processing, which is beyond our control.

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3. Shipping Costs

Shipping costs are calculated based on several factors to ensure you pay a fair price for the service you receive.

How Shipping Costs Are Calculated

Your shipping cost is determined by:

• Total Weight: The combined weight of all items in your order, plus packaging materials

• Dimensions: Larger packages may incur dimensional weight pricing

• Destination: Distance from our fulfillment center

• Shipping Method: Faster methods cost more

• Carrier Rates: Current rates from our shipping partners

You will always see your exact shipping cost at checkout before you complete your purchase. There are no surprise fees added after you place your order.

Free Shipping Promotions

From time to time, we offer free shipping promotions. These are typically:

• Minimum Purchase Requirements: Free standard shipping on orders over a certain amount (e.g., $50, $75)

• Seasonal Promotions: Free shipping during holidays or special events

• Email Subscriber Offers: Exclusive free shipping codes for newsletter subscribers

When free shipping is offered, it applies to standard shipping only unless explicitly stated otherwise. Expedited and priority shipping options will still incur additional charges.

Shipping to Multiple Addresses

Our checkout system currently supports shipping to a single address per order. If you need items shipped to multiple addresses, please place separate orders for each destination. This ensures accurate tracking and delivery for each recipient.

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4. Order Tracking

We believe in complete transparency throughout your order’s journey. Once your order ships, you’ll have the tools to follow it every step of the way.

How to Track Your Order

Automatic Tracking Email:
As soon as your order ships, you will receive a shipping confirmation email containing:

• Your order number

• A unique tracking number

• A link to the carrier’s tracking page

• The carrier’s name and service level

• Estimated delivery date

Track Through Your Account:
If you created an account during checkout, you can:

1. Log in to your account on shinewis.online

2. Navigate to “Order History”

3. Click on the specific order to view tracking information

Track Through Our Website:
Even without an account, you can use our order tracking tool:

1. Visit our website and click on “Order Tracking” (usually in the footer)

2. Enter your order number and email address

3. View real-time tracking information

Tracking Timeline

Please allow 24-48 hours after receiving your shipping confirmation for tracking information to appear in the carrier’s system. During this time, your package is moving through the carrier’s network but hasn’t yet been scanned at a sorting facility.

Tracking Status Meanings

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5. Shipping Restrictions

While we strive to ship to as many locations as possible, there are some restrictions we must follow.

PO Boxes and Military Addresses

• PO Boxes (US only): We can ship to PO Boxes using USPS. Please select USPS shipping options at checkout if you’re using a PO Box.

• APO/FPO/DPO Addresses: We proudly ship to military addresses using USPS. Please allow extra time for delivery to these destinations.

Prohibited Locations

We are unable to ship to countries or regions under U.S. trade sanctions or embargoes. If you’re unsure whether we can ship to your location, please contact us before placing your order.

Hazardous Materials

Some items cannot be shipped by air due to hazardous materials restrictions. If you order an item containing restricted materials, we will notify you and arrange ground shipping where possible, or offer a refund if shipping is impossible.

Oversized Items

Extremely large or heavy items may require special handling and additional shipping charges. If your order contains such items, we will contact you with a shipping quote before processing your order.

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6. International Shipping Details

For our customers outside the United States, there are important additional considerations to understand.

Customs, Duties, and Taxes

What You Need to Know:
All international orders may be subject to import duties, taxes, and customs fees imposed by your country’s government. These charges are the sole responsibility of the recipient and are not included in the price of the items or the shipping costs you pay at checkout.

How It Works:

1. Your package arrives in your country and is processed by customs

2. Customs officials assess whether duties/taxes apply

3. If charges are due, the carrier will typically contact you for payment before releasing the package

4. You pay these charges directly to the carrier or customs authority

5. Your package is released for final delivery

Estimating Costs:
Customs policies vary widely by country. To estimate potential charges, we recommend:

• Contacting your local customs office before ordering

• Using online duty calculators (search for “[your country] import duty calculator”)

• Checking with the carrier that will deliver your package

Undeliverable International Packages:
If you refuse to pay customs charges or fail to collect your package, it may be returned to us or destroyed by customs. If returned, we will refund the product cost minus:

• Original shipping charges (non-refundable)

• Return shipping costs (deducted from refund)

• Any customs fees paid on your behalf

Customs Declarations

All international packages include a customs declaration form that lists:

• The contents of your package

• The value of each item

• The total declared value

• The country of origin of the products

We are required by law to declare the accurate value of all items. We cannot mark items as “gifts” or declare a lower value to help you avoid customs charges.

VAT and International Taxes

Some countries, particularly in Europe, require us to collect Value Added Tax (VAT) at the time of purchase. If this applies to your order, you will see VAT added to your total at checkout. For countries where we don’t collect VAT, you are responsible for paying it upon import.

International Shipping Carriers

For international orders, we primarily use:

• USPS (transfers to your local postal service for final delivery)

• DHL Express (end-to-end international courier)

• FedEx International (end-to-end international courier)

The carrier assigned to your order depends on your location and the shipping method selected.

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7. Shipping to Canada

For our Canadian customers, here are some specific details to keep in mind:

Duties and Taxes for Canada

• GST/HST: Canadian orders may be subject to Goods and Services Tax (GST) or Harmonized Sales Tax (HST)

• Duty Rates: Vary by product category and country of origin

• Brokerage Fees: Some carriers charge additional brokerage fees for customs clearance

CBSA Assessment

All packages entering Canada are subject to assessment by the Canada Border Services Agency (CBSA). This can occasionally cause delays beyond our estimated delivery times.

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8. Shipping to the United Kingdom

For our customers in the UK:

Post-Brexit Considerations

Since the UK’s departure from the European Union, customs procedures have changed:

• VAT: UK VAT may be applied to imports

• Customs Declarations: All packages require full customs documentation

• Delays: Additional processing time at UK borders is possible

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9. Shipping to the European Union

For customers in EU member countries:

EU Customs Union

Packages entering any EU country are cleared through the EU’s common customs system. Once cleared in one member state, they can move freely to other EU countries.

VAT and Duties

• Import VAT: May be charged by your country’s tax authority

• De Minimis Thresholds: Some EU countries have low-value thresholds below which no duties are charged

• Customs Fees: Handling fees may be charged by the carrier

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10. Order Issues and Delivery Problems

Despite our best efforts and those of our carrier partners, occasionally issues arise. Here’s how we handle them.

Lost Packages

If your package is lost in transit:

1. Check Tracking: First, verify the tracking status. Sometimes packages are marked “delivered” but will arrive the next day.

2. Wait 24 Hours: If marked “delivered” but not received, check with neighbors, your building office, and wait 24 hours as carriers occasionally scan packages early.

3. Contact Us: If your package hasn’t arrived within 7 business days of the estimated delivery date (domestic) or 15 business days (international), please contact us at lemaiquoccuongamz@gmail.com with your order number.

4. Investigation: We will open an inquiry with the carrier. This process can take 7-10 business days.

5. Resolution: If the package is confirmed lost, we will either send a replacement (if available) or issue a full refund, including original shipping costs.

Damaged Packages

If your package arrives visibly damaged:

1. Document the Damage: Take photographs of:

   • The exterior of the shipping box showing damage

   • The interior packaging

   • The damaged item(s) from multiple angles

2. Note on Delivery: If possible, note the damage on the delivery receipt before signing.

3. Contact Us Immediately: Email lemaiquoccuongamz@gmail.com within 48 hours of delivery with your order number and photographs.

4. Resolution: We will provide a prepaid return shipping label and either send a replacement or issue a full refund.

Missing Items

If your order arrives missing an item:

1. Check the Packing Slip: Verify what should have been in your order.

2. Check the Box Carefully: Sometimes smaller items shift during transit or hide in packaging materials.

3. Contact Us: If an item is truly missing, email us within 48 hours with your order number and the missing item details.

4. Investigation: We’ll check our fulfillment records and may request photos of the packing slip and packaging.

5. Resolution: If we confirm the item was missed, we’ll ship it immediately at no cost to you.

Incorrect Items

If you receive the wrong item:

1. Contact Us: Email lemaiquoccuongamz@gmail.com with your order number, photographs of what you received, and a description of what you expected.

2. Return Authorization: We’ll provide a prepaid return shipping label for the incorrect item.

3. Correct Item Shipment: Once we confirm the incorrect item is on its way back, we’ll ship the correct item to you at no additional cost.

4. Alternative Resolution: If the correct item is no longer available, we’ll offer a full refund including original shipping.

Delivery Attempts and Failed Deliveries

Missed Delivery Attempts:
If you miss a delivery attempt, the carrier will typically:

• Leave a notice with instructions for rescheduling or pickup

• Make additional delivery attempts (usually 2-3 total)

• Hold the package at a local facility for pickup (typically 5-7 days for USPS, 3-5 for couriers)

Failed Delivery Resolution:
If a package is returned to us due to failed delivery attempts or an incorrect address:

1. We will notify you by email

2. You may choose to:

   • Pay for reshipping to a corrected address

   • Receive a refund for the product cost minus original and return shipping charges

Important: Please ensure your shipping address is accurate at checkout. We cannot be responsible for packages delivered to incorrect addresses provided by customers.

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11. Address Accuracy

You are responsible for providing accurate and complete shipping information at checkout.

How to Ensure Address Accuracy

• Double-check all address fields before submitting your order

• Include apartment, suite, or unit numbers if applicable

• Use standard address formats (USPS address validation tools can help)

• Avoid special characters that may confuse carrier systems

Incorrect Address Provided

If you realize you’ve provided an incorrect address:

1. Contact Us Immediately: Email or call us right away.

2. If Order Has Not Shipped: We can update the address at no charge.

3. If Order Has Shipped: We cannot redirect packages. Once the package is returned to us (if it is), we will notify you and you can pay for reshipping to the correct address.

Address Verification

We use address verification systems that flag potentially incorrect addresses. If your address is flagged, you may be asked to confirm or correct it before completing checkout.

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12. Shipping Confirmation and Notifications

We keep you informed every step of the way.

Types of Shipping Notifications

Communication Preferences

You can manage your notification preferences in your account settings. Even if you opt out of marketing emails, you will still receive essential transactional emails related to your orders.

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13. Holiday Shipping

During major holidays, shipping times may be affected.

Holiday Deadlines

For delivery by December 24th, we recommend ordering by:

These dates are estimates and not guarantees. Weather, carrier volume, and other factors can cause delays.

Carrier Holiday Schedules

Major carriers do not deliver on:

• New Year’s Day

• Memorial Day

• Independence Day (July 4th)

• Labor Day

• Thanksgiving Day

• Christmas Day

Delivery schedules may be adjusted during holiday weeks.

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14. Weather and Unforeseen Delays

Sometimes events beyond our control affect delivery times.

Common Delay Causes

• Severe weather (snowstorms, hurricanes, floods)

• Natural disasters

• Carrier network disruptions

• Customs inspections (international)

• Pandemics or public health emergencies

• Labor disputes or strikes

• Technical outages

Our Commitment During Delays

When delays occur:

1. We monitor the situation through carrier updates

2. We proactively notify affected customers when possible

3. We work with carriers to prioritize delivery

4. We offer solutions when delays are extreme

Please understand that we cannot control weather, customs, or carrier network issues. We appreciate your patience when these rare events occur.

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15. Shipping Insurance

Included Coverage

All shipments include basic carrier liability coverage:

• USPS: Up to $100 (for Priority Mail) or $50 (for other services)

• UPS/FedEx: Up to $100 automatically

Additional Insurance

For high-value orders, we may purchase additional insurance at our discretion. If you believe your order requires additional insurance beyond what we provide, please contact us before ordering to discuss options.

Claims Process

If your package is lost or damaged and requires an insurance claim:

1. We will file the claim with the carrier on your behalf

2. You may need to provide documentation (photos, etc.)

3. Claims can take 2-4 weeks to process

4. We will refund you as soon as we receive claim proceeds

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16. Returns Due to Shipping Issues

If you need to return an item due to a shipping-related issue (damage, wrong item), please refer to our Refund and Return Policy for complete instructions. In summary:

• Damaged Items: We cover return shipping and provide replacement or refund

• Wrong Items: We cover return shipping and send correct item

• Lost Packages: We investigate with carrier and provide replacement or refund

• Delivery Refusals: If you refuse delivery, return shipping costs are deducted from refund

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17. Contact Us About Shipping

If you have questions about shipping that aren’t answered here, please reach out to our customer service team:

Email: lemaiquoccuongamz@gmail.com
(Please include “SHIPPING QUESTION” and your order number in the subject line for fastest response)

Phone: +84379514822
*(Our team is available Monday-Friday, 9 AM-6 PM Central Time)*

Live Chat: Available on our website during business hours

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18. Shipping Policy Updates

SHINEWIS LLC reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.

The version of this policy in effect at the time you place your order will govern that order.

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Summary: What You Can Expect

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Thank You for Choosing SHINEWIS

We know that shipping is more than just a logistical necessity—it’s the final chapter in your shopping experience with us. We are committed to making that experience positive, from the moment you place your order to the moment you unbox your new treasure.

If there’s ever anything we can do to improve your shipping experience, please let us know. Your feedback helps us grow and serve you better.

Happy decorating, and thank you for being part of the SHINEWIS family.

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SHINEWIS LLC
5900 Balcones Drive #20708
Austin, TX, 78731
Phone: +84379514822
Email: lemaiquoccuongamz@gmail.com
Website: shinewis.online